Privacy Policy

1. Introduction

This Privacy Policy explains how Falcora ("we", "us", "our") collects, uses, stores, and protects your information when you access or use the Falcora platform and related services.

By using the Platform, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Information you provide directly:

• Account information: Name, email address, username, and password
• Profile information: Profile image and user preferences
• Authentication information: Information provided through third-party sign-in providers such as Google Sign-In
• Payment information: Billing-related information processed through third-party payment providers. We do not store full payment card details.
• Communications: Messages or inquiries sent to our support channels

Information collected automatically:

• Usage data: Pages visited, features used, session duration, and interaction activity
• Device information: Browser type, operating system, and device information
• Network information: IP address, approximate location, and referral sources
• Cookies and similar technologies: Used for authentication, security, preferences, and analytics

3. How We Use Information

We use collected information to:

• Provide, maintain, and improve the Platform
• Create and manage user accounts
• Process subscriptions and billing
• Provide customer support
• Monitor platform performance and security
• Detect abuse, fraud, or unauthorized activity
• Send service-related notifications and updates

4. How We Share Information

We do not sell your personal information.

We may share information with:

• Service providers: Hosting providers, analytics services, payment processors, authentication providers, and email infrastructure providers
• Legal authorities: When required by law or to protect the security, rights, or integrity of the Platform
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets

5. Data Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, disclosure, or misuse.

• Encrypted HTTPS/TLS communication
• Secure password hashing
• Access controls and authentication protections
• Security monitoring and infrastructure safeguards

6. Data Retention

We retain information only for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and enforce agreements.

7. Cookies

Falcora uses cookies and similar technologies to:

• Maintain user sessions
• Remember user preferences
• Improve platform functionality and analytics
• Enhance security and authentication

8. Third-Party Services

The Platform may integrate with third-party services such as authentication providers, analytics tools, and payment processors.

We are not responsible for the privacy practices or policies of third-party services.

9. Children's Privacy

Falcora is not intended for individuals under 18 years of age, and we do not knowingly collect personal information from minors.

10. International Users

By using the Platform, you understand that your information may be processed and stored in different countries where our infrastructure or service providers operate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Platform after updates become effective constitutes acceptance of the revised policy.

12. Contact

• Email: hello@falcora.io
• Falcora